Internal and external communication · 内部与外部沟通
| English | 中文 | Pinyin · 拼音 |
|---|---|---|
| feedback/ˈfiːdbæk/ | 反馈 | fǎn kuì |
| communication/kəˌmjuːnɪˈkeɪʃn/ | 沟通 | gōu tōng |
| internal/ɪnˈtɜːnl/ | 内部 | nèi bù |
| external/ekˈstɜːnl/ | 外部 | wài bù |
| jargon/ˈdʒɑːɡən/ | 行话 | háng huà |
| noise/nɔɪz/ | 噪音 | zào yīn |
| overload/ˌəʊvəˈləʊd/ | 过载 | guò zài |
Getting the message across
- Instructions, ideas and feedback 反馈 must travel around a business clearly and quickly.
- Good communication 沟通 makes everything run smoothly; poor communication causes mistakes and frustration.
把信息传达清楚
- 指令、想法和反馈必须在一个企业周围清晰而快速地传递。
- 良好的沟通(communication)使一切顺利运行;糟糕的沟通造成错误和挫败。
Communication route lab · 沟通路线实验室
Watch a message move from sender to feedback and see where noise can enter. · 观察信息从发送者移动到反馈，并查看噪音可能进入的位置。
Two-way communication is usually more effective because it: · 双向沟通通常更有效，因为它：
Feedback confirms the message was understood. · 反馈确认信息已被理解。
Feedback is the response given by the receiver in two-way communication. · 反馈是双向沟通中接收者给出的回应。
Feedback confirms understanding. · 反馈确认理解。
One-way vs two-way
- One-way: information is sent with no reply expected (a notice).
- Two-way: the receiver responds, giving feedback — usually more effective.
单向对双向
- 单向:信息被发送而不期待回复(一个通知)。
- 双向:接收者回应,给出反馈(feedback)——通常更有效。
Communication with a supplier is an example of: · 与供应商的沟通是：
A supplier is outside the business — external communication. · 供应商位于企业之外——属于外部沟通。
Communication between staff inside the business is ______ communication. · 企业内部员工之间的沟通是______沟通。
Internal is inside; external is with outsiders. · 内部指内部人员之间；外部指与外界人士之间。
Internal 内部 and external 外部 communication
- Internal: between people inside the business (staff to staff).
- External: with people outside (customers, suppliers, government).
- Methods include meetings, email, phone, notices and reports.
The communication process, including feedback
内部与外部沟通
- 内部:在企业内部的人之间(员工对员工)。
- 外部:与外部的人(顾客、供应商、政府)。
- 方法包括会议、电子邮件、电话、通知和报告。
沟通过程,包括反馈
Which are barriers to communication? (Select all that apply.) · 哪些是沟通障碍？（选择所有适用项。）
Clear messages help; the others are barriers. · 清晰的信息有帮助；其他都是障碍。
Barriers to communication
- Too many levels in the hierarchy slow and distort messages.
- Wrong method, jargon 行话, language problems or noise 噪音 block understanding.
More messages is not better communication. Flooding staff with emails causes overload 过载, and they stop reading. Good communication is clear, uses the right method, and allows feedback.
沟通的障碍
- 层级中太多的层级减慢并扭曲信息。
- 错误的方法、行话、语言问题或噪音阻碍理解。
更多的信息不是更好的沟通。 用电子邮件淹没员工造成过载,他们就停止阅读。良好的沟通是清晰的、使用正确的方法,并允许反馈。
You've got it
- two-way communication allows feedback and is usually more effective
- communication is internal (inside) or external (with outsiders)
- barriers include too many levels, the wrong method, jargon and overload
你掌握了
- 双向沟通允许反馈且通常更有效
- 沟通是内部的(内部)或外部的(与外部人员)
- 障碍包括太多层级、错误的方法、行话和过载